Privacy Policy

I care about your privacy

Electronic communication methods such as email, text messages, and WhatsApp may not comply with Indian data protection laws or provide the necessary level of security and confidentiality. Using these channels could potentially compromise privacy and affect the effectiveness of the services provided. Please consider refraining from use of email and text to communicate confidential or sensitive information. Email and text messaging are only permissible as a means to answer scheduling or administrative queries, but not appropriate for any other clinical issues as the responder may not receive your message in a timely manner.

At Simple Talk Therapy, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services or visit our website. By accessing our website or engaging our services, you agree to the practices described in this policy.

We have adopted this Privacy Policy, which determines how we are processing the information collected by https://www.simpletalktherapy.com/, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using https://www.simpletalktherapy.com/ website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect

We collect both personal and non-personal information to provide and improve our services.

Personal information includes details like your name, contact information (email address, phone number, and mailing address), date of birth, payment information, and medical or psychological history as required for therapy services.

Non-personal information is collected automatically when you visit our website and may include your IP address, browser type, operating system, pages viewed, session duration, and referral sources (such as search engines or external links).

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. The information we collect is used to:

• Provide and manage our counseling and therapy services.

• Communicate with you about appointments, inquiries, and updates.

• Maintain accurate records to comply with legal and ethical obligations.

• Process payments and invoices securely.

• Improve our website and services through analytics and feedback.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via shalini@simpletalktherapy.com.

Confidentiality and Data Protection

At Simple Talk Therapy, we are committed to maintaining the confidentiality (this applies to all verbal, written, recorded or computer stored material, stored material pertaining to the therapeutic context) of your information. Your therapy sessions and personal information will not be disclosed without your written consent, except in cases where disclosure is required by law, such as when there is a risk of harm to yourself or others, instances of child abuse, or court orders.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. Your information may only be shared in the following circumstances:

• With your explicit consent.

• With trusted service providers, such as payment processors or IT support, who assist in delivering our services and are bound by confidentiality agreements.

• When required by law or to protect vital interests.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Cookies and Website Analytics

Our website uses cookies to enhance your browsing experience and analyze usage patterns. Cookies collect information about your preferences and how you interact with the website. You can disable cookies in your browser settings, but doing so may affect the functionality of certain features on the site.

Your Rights

You have the right to access, update, correct, or delete your personal information, subject to legal or ethical record-keeping requirements. You can withdraw your consent for data processing at any time or lodge a complaint with a data protection authority if you believe your rights have been violated.

Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Therapy-related records are maintained in accordance with professional guidelines and applicable laws.

Security

We take reasonable technical and organizational measures to safeguard your personal information. However, please be aware that no method of transmitting data over the internet is entirely secure.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send us an email.

Email: info@simpletalktherapy.com