Terms and Conditions

Welcome to Simple Talk Therapy!

These terms and conditions outline the rules and regulations for the use of Simple Talk Therapy Website, located at https://www.simpletalktherapy.com.

These Terms and Conditions (“Terms”) govern your use of the website and services provided by Simple Talk Therapy. By accessing or using the website or services, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using the website or services.

Introduction

Simple Talk Therapy provides psychological counseling and therapy services through our website and other communication platforms. These services are intended to assist individuals with emotional, psychological, and mental health needs at the initial stage.

Eligibility

To use our services, you must be at least 18 years of age and capable of forming legally binding contracts under applicable law in India. By using our services, you confirm that you meet these requirements. At Simple Talk Therapy, we are committed to providing quality psychological counseling and therapy services. However, due to the sensitive nature of these services, we require that clients under the age of 18 obtain explicit consent from a parent or legal guardian before availing our services.

If you are under 18, please ensure that your parent or guardian contacts us to provide written consent for your participation in therapy or counseling. This is to ensure that both you and your parent or guardian understand the nature of the services and your rights as a minor.

If you are a parent or guardian, please reach out to us directly to discuss the consent process and how we can best assist you and your child.

Services Provided

Simple Talk Therapy offers psychological counseling, therapy, and related mental health services. Our services are provided by trained therapists, counselors, and psychologists. The services may include one-on-one therapy sessions, group therapy, and mental health advice on daily life issues, delivered either in-person or online via virtual platforms. Simple Talk Therapy primarily focuses on preventive and supportive approaches. Currently, it does not address severe mental illnesses, diagnose mental disorders, or utilize specific tools for such treatments. For these concerns, Simple Talk Therapy recommends consulting psychiatrists or specialized professionals.

Account Registration

You may be required to create an account to book therapy sessions or access certain features on the website. You agree to provide accurate, complete, and up-to-date information when registering for an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Payment and Fees

Our services may involve payment for therapy sessions or other services. The fees for these services are clearly listed on the website or during the booking process. Payments for services are due in full at the time of booking or as otherwise agreed upon. We accept various payment methods, including credit/debit cards and online payment platforms.

All fees are non-refundable unless otherwise specified. If there is an issue with payment processing, we reserve the right to cancel or suspend your sessions until the payment is completed.

Privacy and Confidentiality

Your privacy is of the utmost importance to us. We collect and use your personal information in accordance with our Privacy Policy. All information shared during therapy sessions is confidential and will not be disclosed to third parties without your consent, except in situations where disclosure is required by law (e.g., in cases of harm to self or others).

For more information, please refer to our Privacy Policy [ ].

Health Disclaimer

The services provided by Simple Talk Therapy are not a substitute for medical treatment, emergency services, or other healthcare services. If you are experiencing a mental health emergency, please contact a licensed healthcare professional or visit the nearest emergency facility.

While our counselors and therapists are trained professionals, the results of therapy and counseling depend on various individual factors and cannot be guaranteed.

Appointment Cancellation and Rescheduling

Once a booking has been placed and confirmed, cancellations are not permitted. We encourage clients to carefully review their schedules before making a booking to ensure they can attend the scheduled session. All payments made at the time of booking are non-refundable. This applies to all sessions, including individual therapy, couple counseling, and group therapy.

You may reschedule your appointment by notifying us at least 48 hours in advance. If you reschedule within 48 hours of your scheduled session, you may incur a rescheduling fee. Please refer to our rescheduling policy on the website for further details.

Prohibited Use

You agree not to use our services or website for any illegal or harmful purposes, including, but not limited to:

• Engaging in fraudulent activities or providing false information.

• Harassing, abusing, or threatening others.

• Attempting to gain unauthorized access to the website or services.

• Using the website or services in any manner that violates Indian law or the laws of other applicable jurisdictions.

Limitation of Liability

To the fullest extent permitted by law, Simple Talk Therapy, its employees, affiliates, and contractors will not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of the website or services. This includes damages for loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.

In no event will Simple Talk Therapy or its affiliates or any party involved in creating, producing, or delivering the website be liable for any direct, incidental, consequential, indirect, special, or punitive damages arising out of your access, use, misuse, or inability to use the website or any linked sites, or in connection with any failure of performance. These limitations apply whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if Simple Talk Therapy has been advised of the possibility of such damage.

By use of the website and the services, the user acknowledges that he/she is solely responsible for any and all actions, liabilities, consequences, decisions, behaviors (“conduct”) arising out of or in connection with the use of the website and/or services, and shall in no way hold Simple Talk Therapy and/or its affiliates responsible for such conduct.

Termination

We reserve the right to suspend or terminate your access to the website or services at our discretion, without notice, for violation of these Terms and Conditions or for any conduct that we believe is harmful to the website or to other users. Upon termination, all rights granted to you will cease immediately.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from the use of the website or services will be subject to the exclusive jurisdiction of the courts in Lucknow, India.

Dispute Resolution

In the event of any dispute, we encourage you to contact us directly to seek a resolution. If the dispute cannot be resolved through informal discussions, it shall be resolved through mediation or arbitration as per Indian law.

Modification of Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted on the website with a revised effective date. It is your responsibility to review these Terms periodically to stay informed about any updates.

Third Party Links

Our website may contain links to third-party websites. These links are provided for your convenience, and we do not endorse or control the content of these external websites. We are not responsible for any third-party content, and you should review their privacy policies and terms of service before engaging with them.

Contact Us

If you have any questions or concerns about these Terms and Conditions or need to get in touch with us for any reason, please contact us at:

Simple Talk Therapy
Email: info@simpletalktherapy.com